Utilities Direct 2 You LTD
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Terms and conditions

 

Terms and Conditions for Repayment of Setup Fees on TPOS System


Eligibility for Repayment

Customers are eligible for a repayment of the setup fees paid for the TPOS system under the following conditions:
-The customer must provide evidence of payment and a valid invoice within 21 days from the date of signing the agreement.


Evidence of Payment

The evidence of payment must include:
-A copy of the invoice issued at the time of payment.

-Proof of payment, such as a bank statement or transaction receipt.


Repayment Process

Upon receipt of the required documentation, the repayment will be processed as follows:
-The repayment will be made within 15 working days from the date the evidence of payment and invoice are received.


Ineligibility for Refund

Customers who fail to provide the necessary evidence of payment and invoice within the stipulated 21 days will be deemed ineligible for a refund. No exceptions will be made to this policy.


Contact Information
For any inquiries regarding the repayment process, customers may contact our support team Via the Contact Us Page .

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