Complaints Procedure

As a company we pride ourselves on compliance and understand that you may not be totally happy with the product or referral you received , Here at UD2U we want to hear your feedback and resolve your issue in a timely manner.

We ask if you do have any complaints that if you could fill in the below form and send it to us via the contacts us page . We we aim to investigate the issue and come back to you with a resolution within 72hours Mon-Fri .

 Customer Complaint Form:

1. Customer Information
   • Full Name: ___________________________
   • Email Address: _______________________
   • Phone Number: ________________________
   • Address: _____________________________

1. Product Information
   • Product Name: ________________________
   • Product Model/ID: ____________________
   • Date of Purchase: ____________________
   • Place of Purchase: ___________________

1. Complaint Details
   • Nature of Complaint (select one):
     •  Misleading Information
     •  Product Not as Described
     •  Hidden Charges
     •  Incorrect Product Delivered
     •  Other: _________________________
   • Description of the Issue:
   • How was the product mis-sold to you? (e.g., false advertising, incorrect promises):

1. Impact of the Issue
   • How has this issue affected you? (e.g., financial loss, inconvenience): ______________________________________________

1. Supporting Evidence
   •  Proof of Purchase (e.g., receipt, invoice)
   •  Product Photos
   •  Advertisements or Promises Made
   •  Other Relevant Documents: ___________________________

1. Resolution Requested
   •  Refund
   •  Replacement
   •  Compensation
   •  Apology
   •  Other: ___________________________

1. Additional Comments. ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
2. Declaration
   • I confirm that the information provided above is accurate and true to the best of my knowledge.
   • Signature: ___________________________ Date: _______________